Customer support
For order, refund, delivery, or account support, keep your order ID ready so the team can respond faster.
- Email: support@thegrimstore.example
- Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
- Orders: use My Orders for parcel status and delivery updates
Business queries
For collaborations, bulk orders, or brand partnerships, send a clear subject line and include your contact details.